FAQ's About Uforia Golf Bag - Avgar
Product Features: Founders Thoughts
How do I organize my Uforia golf bag?
The Ufoira golf bag offers ample storage to accommodate all your golfing essentials. Here's a detailed breakdown of its compartments and recommended packing:
Top-2-Inches (Lid):
- Houses a leather tray for a scorecard. Beneath this tray, there's additional space for 3 tees, 5 golf balls, a rangefinder, and other small items.
Door side pockets and 5 pouches provided:
- Pitch repairers and ball makers / tees.
- Sunglasses / lip screen.
- Spare gloves / phone attachment.
- Cart connect straps / tissues.
- Car Keys / cleaner and cloth.
Serene-Cache (Main compartment):
- Top Shelf: Designed to hold up to 24 golf balls, organised in two boxes of 12 or can accommodate any item of your choice
- Second Shelf: Ideal for storing, jumpers, sweater, windbreakers or cap.
- Valuables drawer: suitable for a phones, watches, earrings, or wallets.
- Third Shelf: Contains a cooler bag for food items.
- Fourth Shelf: A spacious area for a visor and dry bag to store wet gear.
Club-Habitats
- Uforia holds 14 clubs
- Clubs do not need club covers as they are held firmly in the hush locks
- Green-Mate holds 2 clubs (a putter and a wedge) for ease of use at the green.
- If you wish to carry one extra club and swap it out.
- The habitats take general clubs with a grip diameter between 27-35mm.
- The putter grip can be as large as 44.5mm.
- For children or undersized grips tape can be added to the last 2cm of the handles to increase size to 27mm in diameter.
- If you do not use 14 clubs then a habitat can be used for a water stick. We are designing a water stick to fit inside the serene cache.
- Adjust the club heads whilst the doors are open to avoid contact between the clubs
Green-Mate
- Green-Mate holds 2 clubs (a putter and a wedge) for ease of use at the green.
- If you wish to carry one extra club you can swap it out at the green.
- Check the back of your Green-Mate for the Golf Ball Towel
Uforia Rear: Multiple attachments and accessories can be attached on the back.
- Closed umbrella.
- Navi-Grip Handle and upright umbrella holder.
- Dual Towel and extension strap.
- Carabiner.
- Phone holder.
- Cup holder.
- Sand bottle.
- Cart connect straps.
- Shoulder strap.
Uforia with Cart-Connect on a driven cart
- Club and gear organization:
- Place the least used long clubs in rear habitats on each side
- Place clubs on your partners bag side, in travel position
- Place most used clubs on the opposite side
- Put pocket items and drink bottle, inside on dashboard
- Attach the Dual Towel extension strap onto back D-ring and bring it through under the handle over the top lid
- When using Cart-Connect it is best to position straps perpendicular
Uforia Mobile (Push Cart) Suite and E-Drive (Motorised Cart) Suite:
Club and gear organisation:
- Place the clubs in a natural descending order from back to front on both sides.
- If you do not have 14 clubs ensure an even distribution on both sides.
- If you have a spare habitat we recommend leaving space next to the hinges.
- Store your pocket gear and range finder in the storage compartment of the Top-2-Inches.
How do I travel with Uforia?
Car Travel
Club head protection:
- For added protection during car travel, Uforia includes a hood
- Before placing the leather hood over the clubs, ensure they are in Travel Position (lift each club, turn them inward, and push down to activate the Hush-Lock's)
- Cover the top with the towel and tuck a little between each club. Then place the leather hood on top.
- We recommend storing UFORIA on its side in the car.
- If the trunk is metal, consider placing a mat underneath UFORIA.
- Store your shoes in your Dry-Bag or in the Shoe section of the R2 Carrier
Air Travel using Uforia’s Travel bag
- The Uforia Mobile Suite, including the R2 Trundler, is designed for air travel.
- We recommend checking with your airline for their specific policies and pricing, as Uforia will be oversize luggage.
- E-Drive cannot travel along due to lithium battery restrictions.
- To prepare Uforia for travel lay Uforia’s travel bag horizontally onto the floor (zip side facing up) and unzipped with flap fully open.
- Place Uforia front down with clubs (in travel position) with the towel and leather hood on nose facing down and ensure it sits as snug as possible to the base.
- Fasten the straps around Uforia.
- Zip up the Travel Bag.
- Open flap to access smooth glide wheels.
How do I use Green-Mate?
Detaching Green-Mate
- Push the button to release the handle.
- Lift the handle up.
- Push the button again to release the lock.
- Slide Green-Mate out from the top first.
- Lift up from the bottom.
Three clubs with Green-Mate
- Usually Golfers only need 2 clubs however sometimes 3 clubs are necessary.
- Take 2 clubs in Green-Mate and 1 club in your hand.
Green function
- Sit Green-Mate down on its base and the legs will automatically protrude.
- Access you handy Golf ball towel on the back side (magnetically attached)
Reattaching Green-Mate
- Place the base into Uforia™ first.
- Push top in until secured.
- Lower the handle.
How do I store my valuables?
An exciting addition to the central storage of Serene-Cache is the valuables drawer.
- Inside the Serene-Cache doors is a shelf with a drawer.
- This is for storage of valuables
- Store your rings in the dedicated ring holder
How many golf clubs does Uforia hold?
Uforia golf bag is designed to hold up to 14 golf clubs.
Organised – no more knocking, no more wasted time searching. Your clubs, in perfect order, always.
What golf grip sizes does Uforia hold?
According to USGA regulations standard club grip diameters can range from 27mm to 44.5mm
- Uforia’s putter habitat accommodates putters with grips from 27mm up to 44.45mm in diameter.
- All other habitats will hold grips from the range of 27-35mm diameter.
- The first 2cm of undersized grips can be bulked up
Can I use club sensors?
If the sensors are equal to, or slightly larger, grip sensors can be used.
Club sensor covers can be used if total diameter does not exceed 35mm.
How much does Uforia weigh?
- The Uforia trunk weighs 9.5 kg. It is designed with easy grip placements to be a 1 lift operation i.e. out of car to smooth glide wheels, out of car to R2 trundlers or out of car to driven cart.
- The easy lift lifting points a front grip under the front doors and top push handle grip for balanced lifting (can we put a picture of this lift here) enabling even pressure on both arms.
- Smooth-Glide wheels allow effortless movement - just press the foot lever to activate and push Uforia forward with one hand and guiding it with the other..
- The R2 E-Drive motorised model means effortless walking around the course.
- The battery lasts for 36 holes and can be disengaged for manual pushing.
- Uforia’s follow-me is actually “beside me” following system
- This sidekick and easier R2 wheel setup will is now available
- Optional shoulder strap available for traditional carrying.
- R2 trundler weight: 5.7 kg (without back wheels: 4.4 kg)
What are the dimensions of Uforia?
The measurements are
- Height: 41 in / 104.1 cm (without clubs)
- Width: 11 in / 27.9 cm
- Length: 13 in / 33 cm
- While Uforia is taller than standard golf bags, the total height equipped with clubs is comparable to standard bags equipped with clubs.
How does weather affect Uforia my golf trunk?
Neither sun nor rain can harm Uforia. Uforia is water resistant and UV protected. Our engineers have developed specialised polymers to ensure Uforia is long-lasting and durable.
- Top-2-Inches and Serene-Cache storage: Equipped with drainage channels to keep golf gear dry.
- Uforia’s Club-Habitat compartments are designed with spaces, that channel water away, using water surface tension to keep moisture out to keep club grips dry.
- Dual-sided towel: Use the red side as wet to clean clubs and the black side to dry hands use vice versa in the rain. Hydro-Shield technology protects the dry side.
- Dry bag: Isolate wet clothes inside Uforia using the Dry bag
Can my R2 trunler be used with other Uforia Suites?
No, you cannot use your existing trundler to swap to other Uforia Suites.
- Both the R2™ Mobile Suite a push cart version and the R2™ E-Drive Suite a motorised version have their own R2™ trundlers specifically designed only to fit their respective Suites.
- If you wish to change to a different Suite, options are available to upgrade to from Uforia™ Connect the driven cart Suite.
What materials is Uforia made of?
Uforia is made of very modern materials.
- To put your mind at ease re durability. Uforia is made of materials that are used in car dashboards and bumpers, therefore along with a nice texture it has durability.
- The main material is a polycarbonate ABS blend with a UV additive polymer.
- Uforia’s polymer is extremely shock resistant, and made for an outdoor environment that will last a long time.
- As a New Zealand company, our environment is close to our hearts. All Uforia polymers are recyclable. Recycling was and still remains a crucial part of our R&D process. https://avgarsport.com/pages/sustainability
- Uforia has reinforced metal corners for extended protection
- The club habitats are made of shape memory rubber.
- The hood leather and wool.
- There is also some bamboo cotton in the towels
- Titanium is used for the carabiner clip.
- The travel bag is mainly marine canvass so it is water resistant.
How do I clean my Uforia golf trunk?
Avgar provides you with a cleaning kit. We recommend cleaning Uforia with the cream provided every two months. We recommend wiping Uforia down with a clean very slightly damp cloth, then applying the cream in an even fashion over the entire surface. Most car leather and rubber cleaning products work well in enhancing Uforia’s appearance. Do not use harsh chemicals or solvants.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and UnionPay.
Can I pay in my local currency?
Yes, just select your country (top right of the webpage) and you will see the pricing in your currency.
Is it safe to enter my payment information on your website?
Yes, our website uses secure SSL encryption technology to protect your information. Your payment details are safe. We will only see the last 4 digits of your Credit Card number.
How will I know if my payment has been successful?
You will receive a confirmation email with your order details as soon as your payment is processed successfully.
Why is my payment failing?
Ensure 4 things are correct before purchasing.
- Select your country from the dropdown icon next to the checkout basket on top, right hand corner of the web page.
- Ensure the credit card you use is the same currency as the country you are buying the products from.
- Ensure you have the right shipping address especially the right zip code.
- Click on “+ Add a debit or credit card” and re-enter your credit card details manually, even if you see your prefilled credit card detail.
Do you offer payment plans or instalments?
At the moment, we do not offer payment plans or installment options directly through our website.
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, we cannot change the payment method.
Do you offer discounts for bulk orders?
We do offer discounts for bulk orders. Please contact us on sales@avgar.co for more information.
Can I get a refund if I paid by credit card?
If a refund is due in accordance with our refund policy, the amount will be credited back to the original form of payment.
What should I do if I think I was charged incorrectly?
It is very unlikely that an error occurs on our automated check-out. Contact us on sales@avgar.co mentioning your name and order number for enquiries.
How do I manage payment for Shipping?
Shipping:
Shipping costs are charged at checkout .
Is Insurance cover offered for transit?
Insurance:
Insurance is an optional extra available at checkout.
Who pays for Customs and Border Taxes?
Country Taxes:
The purchaser is responsible for their countries taxes, import duties or any other related custom fees which are charged by your country once the product reaches the border.
- The freight company will contact you advising and invoices you for the amount. These taxes must be paid for delivery to occur. If it is not paid the product is returned to New Zealand.
- Your country decides on the price according to an HS Code. This code is determined by the purpose of the product and what it is made of. The answer for this its purpose is as a golf bag or trunk and it is made of polymers, stainless steel and rubber and leather.
- The HS Code commonly is 4202.12.0000 for the HS code. If no result comes up, try removing two zeros or full stops being 4202.12.00 or 4202.12 or 42021200 .OR The other HS code closest for these is HS95063900 – Other Golf Equipment and parts thereof.
Are there any additional fees associated with my payment?
There are no additional credit card fees to the price indicated in your shopping cart.
Please note that we ship Ex Works (EXW):
Import duties and taxes may apply at the border and are solely the responsibility of the buyer. Charges are subjective to each country. The freight forwarder will advise the cost.
Refund
How do I request a refund?
Send us an email to sales@avgar.co with all the details why you believe a refund is due, including photos and videos of any damage of product and packaging. So we can determine this case by case.
What is your refund policy?
If product arrived damaged due to airfreight handlers we will refund it. If the product’s mechanical parts arrived damaged we will replace the parts.
How long does it take to process a refund?
Refunds will be processed once we receive the product back at the factory.
Will I be refunded for the full amount, including shipping?
Yes, the full amount of the including shipping
Can I get a refund if I change my mind after purchasing?
Yes if the ordered items has not shipped yet.
What happens if I receive a damaged or defective item?
We will replace the damaged part.
Are there any items that cannot be refunded?
No.
How do I receive my refund?
If a refund is due in accordance with our refund policy, the amount will be credited back to the original form of payment.
Do I need to return the product to get a refund?
Yes, once we have received the product the refund will be processed.
Can I cancel my order before it ships to get a refund?
Yes.
Feedback
How do I leave feedback?
After receiving your order, you will receive an invitation via email to leave a review. Only customers who bought a product can review it. This makes sure the reviews are genuine and on a factual basis.
Can I change my feedback?
Yes, you can revisit the original review request email and resubmit your review with changes.
Do you offer any incentives for leaving feedback?
We keep the feedback genuine, therefore we don’t offer incentives.
Can I leave anonymous feedback?
Yes, you can choose to review with your full name, with your initials only or anonymous.
Intellectual Property
Does Uforia Golf trunk have any patents or registered trademarks protecting its unique design?
Uforia was created as a one-of-a-kind product and the patents and trademarks ensure the value of our products remain that way.
- Yes, Uforia's design is patented being supported by three international patents
- Uforia has 10 trademark registration.
What warranty and service terms does the Uforia include?
Yes, Uforia comes with a two-year warranty for mechanical components such as door hinges and Smooth-Glide wheels.
- Uforia is designed for longevity as it is made from a high-performance polymer blend that is UV-resistant and extremely durable.
- Club-Habitat compartments retain their shape for years.
- Hush-Lock mechanism ensures clubs remain securely locked in place.
To maintain durability:
- Use Smooth-Glide wheels correctly by pushing Uforia in front of you with one hand and the other hand to stabilize one side.
- When using a push or motorised cart Avgar recommends that you lock the front wheel on hilly terrain for added stability and to prevent downhill drift.
- Use the security strap to hold Uforia in place when using R2 E-Drive.
Are Uforia New Zealand Fern Mark Certified?
We take immense pride in our FernMark certification, a testament to our unwavering commitment to authentic New Zealand craftsmanship. Our promise is to uphold the highest standards of quality and innovation. Learn more about New Zealand Fern Mark through this link.
Do you have the Certilogo's Seal of Authenticity?
At Avgar, it is important to us that you can have complete confidence in owning an original, handcrafted golf bag made in New Zealand. With Certilogo®, we guarantee that each product from our assembly line is authentic and upholds the highest quality standards. Our golf bags come with Certilogo's seal of authenticity, providing you with trusted and transparent information about your purchase. Join us in creating a circular lifecycle for Uforia™. To confirm the authenticity of your Uforia™ product, simply scan the QR code located under the second lid using your mobile device. Alternatively, enter the 12-digit GLC code. Click ‘Send,’ and you’ll be seamlessly redirected to Avgar’s authentication service on the Certilogo website.
What are Avgar’s Sustainable Practices?
We're excited to introduce you to AES, a revolutionary polymer with unparalleled durability. We have chosen AES for Uforia as it is engineered to withstand heavy use and the rigours of the golf course. With high tensile strength and resistance to physical impacts, AES guarantees performance on the golf course. It thrives in outdoor environments, resisting weathering, aging, and abrasion. Eco-friendly and non-toxic, AES is 100% recyclable and safe for you and your family. For decades AES has been used to make everything from aeronautical equipment, automotive dashboards to medical devices.
As a New Zealand company, our environment is close to our hearts. All Uforia polymers are recyclable. Recycling was and still remains a crucial part of our R&D process.
Further FAQ’s
Can Uforia be used on other golf push trundlers or driven golf carts?
Uforia is specifically designed for Avgar's R2 trundler to ensure rock-solid stability.
- While some third-party trundlers may fit, we cannot guarantee compatibility.
- The Cart-Connect system allows secure attachment to driven golf carts without obstructing any features. See new cart connect strap video.
- For the best experience, we strongly recommend using Uforia with a driven cart, the R2 Mobile a push trundler and our R2 E-Drive motorised trundler.
How does the E-Drive remote work?
The E-Drive remote provides precise control over Uforia’s movement:
- Directional control: Move forward, reverse, left, and right.
- Distance mode: Select between 15m or 30m auto-walk settings.
- Geofencing: Prevents tipping and enhances stability on steep slopes.
- Battery life: Operates for 36 holes on a full charge.
- Manual mode: If the battery depletes, you can still push the unit manually.
- Additionally, you have the option to upgrade with a Follow-Me system that operates by system moving beside you. Its trade name is “Side Kick”.
Where can I see Uforia in person?
Our assembly facility & showroom is located in Auckland.
- 18 Kaimahi Road, Wairau Valley, 0627, Auckland, New Zealand
- (88D Hobsonville Road Hobsonville, Auckland 0618 New Zealand. From June 1st 2025)
Can I have a Uforia demonstration via video call?
- Yes, we will an organise a time for a video call with Avgar support.
- We will organise a person to show all the aspects you have queries about.
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How do can I become for you an Influencer, Stockist, distributor or have a dealership or partnership?
Avgar is very open to forming partnerships or collaborations with similar brands and companies with a passion for what they do. Contact us on social@avgar.co